GENERAL QUESTIONS

What types of beauty products do you sell?

We offer a wide range of wigs, bundles, and hair accessories.

Do you sell synthetic or human hair wigs?

We only offer human hair wigs to cater to your needs.

What are hair bundles?

Hair bundles are wefts of hair that you can use for extensions or to create custom wigs. They come in various lengths, textures, and colors.

ORDERING & PAYMENT

How can I place an order?

You can browse our website, select your desired products, and follow the checkout process to place your order.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options.

Can I change or cancel my order after it has been placed?

If you need to change or cancel your order, please contact us within 24 hours of placing your order, and we will do our best to accommodate your request.

SHIPPING & DELIVERY

How long does it take for my order to ship?

It can take 2-3 weeks for delivery.

What shipping options do you offer?

We currently only offer standard shipping options. Shipping costs and delivery times will be displayed at checkout.

Do you ship internationally?

We offer standard and expedited shipping options. Shipping costs and delivery times will be displayed at checkout.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email to monitor your shipment.

RETURNS & EXCHANGES

What is your return policy?

We accept returns within 7 days of purchase. Items must be in their original condition, unopened, unwashed, and unused. Please refer to our return policy for more details.

Can I exchange my wig or hair bundle if it doesn't fit?

Yes, exchanges are allowed within our return window as long as the product is in its original condition.

When will I receive my refund?

Refunds will be processed within 24 hours once your returned package is received and inspected. Your refund will be directly issued to your original payment method.

CARE & MAINTENANCE

How do I care for my wigs and hair bundles?

Proper care includes gentle washing, conditioning, and storing your wigs or hair bundles in a cool, dry place. We provide detailed care instructions with each purchase.

Can I dye or style my wig?

If you purchase a human hair wig, you can dye or style it just like your natural hair. However, we recommend consulting a professional stylist.

CUSTOMER SUPPORT

How can I contact customer service?

You can reach us by emailing us directly at nylastresses@gmail.com.

Do you offer consultations for wig fitting or styling?

Unfortunately, that’s not a service that we offer at this time.

What if my question is not listed here?

If your question is not listed here email nylastresses@gmail.com for further assistance.